Parker Neal Ltd Privacy Policy

Our contact details

Name: Parker Neal Limited

Postal Address: Digital Security Hub (DiSH) Heron House, 47 Lloyd Street, Manchester M2 5LE

Phone: 0333 242 1442
E-mail: info@parkerneal.com

General information

Parker Neal Ltd (“we”, “us”, or “our”) is a business advisory and consulting organisation in the field of cybersecurity, data privacy, and data governance. This Privacy Policy outlines our commitment to processing any personal data you supply to us, either directly or indirectly, with care in a safe and secure manner and in line with the requirements set out in all applicable laws concerning the protection of personal data.

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

Names and contact details.

Addresses.

Gender.

Occupation.

Payment details (including card or bank information for transfers and direct debits).

Usage data (including information about how you interact with and use our website, products and services).

Information relating to compliments or complaints.

Website user information.

We collect or use the following personal information for the operation of client or customer accounts:

Names and contact details.
Addresses.
Purchase or service history.
Account information, including registration details.
Information used for security purposes.
Marketing preferences.
Technical data, including information about browser and operating systems.

We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:

Names and contact information.
Client accounts and records.
Financial information e.g. for fraud prevention or detection.

We collect or use the following personal information for information updates or marketing purposes:

Names and contact details.
Addresses.
Profile information.
Marketing preferences.
Purchase or account history.
Website and app user journey information.
IP addresses.

We collect or use the following personal information to comply with legal requirements:

Name.
Contact information.
Identification documents.
Client account information.
Any other personal information required to comply with legal obligations.

We collect or use the following personal information to protect client welfare:

Names and contact information.
Client account information.

We collect or use the following personal information for recruitment purposes:

Contact details (e.g. name, address, telephone number or personal email address).
Date of birth.
National Insurance number.
Copies of passports or other photo ID.
Employment history (e.g. job application, employment references or secondary employment).
Education history (e.g. qualifications).
Right to work information.

We also collect or use the following information for recruitment purposes:

Health information.

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details.
Address.
Account information.
Customer or client accounts and records.
Correspondence.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure - You have the right to ask us to delete your personal information.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
Your right to object to processing - You have the right to object to the processing of your personal data.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our lawful bases for collecting or using personal information to comply with legal requirements:

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information to protect client welfare are:

Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for recruitment purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Where we get personal information from

Directly from you.
Debt collection agencies.
Publicly available sources.
Previous employment.
Credit reference agencies.
Providers of marketing lists and other personal information.
Suppliers and service providers.

How long we keep information

We retain personal data relating to personal identifiers, contacts and characteristics, and client relationship information for as long as is necessary to fulfil an ongoing relationship with you. Your personal data will be deleted from our core systems upon your request, or 6 years after a relationship has ended or there has been no further contact.

Who we share information with

We may share this information with our Partner organisations only where you have asked us to in the course of a potential or existing engagement. However, the usual data protection risks associated with sharing are reduced on the basis that such engagements are B2B.

Others we share personal information with

Debt collection agencies.
Other financial or fraud investigation authorities.
Professional or legal advisors.
Emergency services.
Organisations we’re legally obliged to share personal information with.
Publicly on our website, social media or other marketing and information media.
Suppliers and service providers.
Professional consultants.

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

Such countries may have less or more stringent data protection laws and requirements than we do in the UK. Therefore, we or our permitted third party partners will only transfer personal data to such countries where adequate protections have been deemed to be in place by the European Commission, we have imposed contractual obligations to the recipients of personal data, and / or you have directly consented to the transfer.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

How we store and protect your personal data

We use a number of control measures to ensure your personal data is kept secure whilst processed within our environment. These include:

People – are up to date with data privacy training and awareness, including the needs around client confidentiality;
Process – are in place supported by policies and standards governing how we process personal data and keep data secure; and
Technology – is applied to support each stage of the data lifecycle, and includes measures such as firewalls, anti-virus, encryption, mobile device management, cyber threat detection and monitoring etc.

The transmission of data over the internet (including by e-mail) is never completely secure. So although we use appropriate measures to try to protect personal data, we cannot guarantee the security of data transmitted to us or by us.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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Changes to this Privacy Policy

We may make changes to this Privacy Policy from time to time. We will always provide you with the revision date and version number at the top of this Privacy Policy. We would encourage you to review this Privacy Policy every so often to ensure you are up to date on how we protect your privacy.